The Gordon Flesch Company has brought back all employees for the first time since the pandemic hit.
The company, which has its regional headquarters in Dublin, started with technologies such as copiers, printers and scanners, but as technology has evolved, GFC has gone with it. Today, the company has expanded its portfolio to include IT, electronic content management services and other services.
“When this pandemic hit, we were fortunate that we had made some investments…in technology to be able to send all of our employees that could work remotely,” said Mark Flesch, CFC’s COO.
He said it was a logistical challenge to ensure employees had the proper technology, internet connection and security they need from home.
“I think that was a whirlwind for everybody because you know most people had never really worked from home,” he said. “A lot of our employees have never done that. And I think we did a really nice job with that.”
However, working from home didn’t allow the company to support its customers to the best of its ability, he said. Training new employees remotely to poor connections when speaking to customers over the phone were among the challenges.